By purchasing from kitzbitzartglass you agree to abide by our terms and conditions. I reserve the right to change or amend the terms and conditions at any time and without prior notice. I reserve the right to amend or remove the content of this website at any time and without prior notice. This includes pricing and postage.

Ordering

No contract of sale between kitzbitzartglass and yourself exists until full payment via paypal has been accepted and all funds cleared. An alternative method of payment will only be accepted by prior arrangement.

Should there be a problem with your order you will be notified via email as soon as possible. Should an item be out of stock you will be offered the choice of either a full refund or a similar item handmade especially for you.

I aim to represent each item for sale as accurately as possible with a detailed description, measurements where applicable and a range of photography styles. Every effort is made to provide you with images which are of a good representation of the products. Please be aware that colours and images where appropriate. The colour of an actual products may differ slightly from on-screen colours. Monitor settings vary from computer to computer.

Postage & Packaging

UK customers will be charged a flat rate price of £3.00 Postage & Packaging irrespective of the number of items posted. Any overpayment will be refunded in full via paypal. Orders are sent to you First Class. I obtain proof of posting on all orders and no responsibility can be taken for loss or damage within the postal system. Your order will be packaged so as to offer maximum protection during transit.

Returns

If you're not happy with your purchase you can return it to me within 7 days of receipt. Please contact me straight away. I am happy to rectify any problems you may have. I will offer a full refund, provided it arrives back with me as well packaged and in good condition.
If you would like to cancel an order please notify Ume as soon as possible quoting the names of products purchased. If the item has already been dispatched you will be charged the full postage and packaging fee. Until the returned item reaches me it remains your responsibility. Therefore I suggest you use a postal service which will insure you for the value of the items.
I am sorry but I cannot refund any postage costs.
This does not affect your statutory rights.

Commissions

Each commission undertaken will only begin after thorough consultation between kitzbitzartglass and the client. Where necessary, images will be supplied. Commissioned items will not be created until payment has been received in full. I aim to complete standard commission’s within14 days from ordering pending design approval.

Privacy Policy

Kitzbitzartglass respects the privacy of its customers. I will not send any marketing literature without your permission. If you have signed up to my mailing list (or have asked to be added) you give permission to be contacted by email regarding any newsletters. Please email me at information@kitzbitz.com to be removed from our mailing list.

I never disclose customer information to third parties. Information collected by myself to process your order includes name, address, telephone number and email address. As all credit/debit/online payments are received via paypal I never have access to your credit/debit card details.